Non-Clinical Manager

FLSA Classification​:                                                                         Revision Date:

Exempt, Full-time employee.                                                              11 August 2022

Standard days and hours of work are Monday through Friday, 7:30 AM to 4 PM. (subject to change based on the needs of the clinic)

Reports to
Human Resources Senior Management Director

The non-clinical manager is responsible for: managing the medical and dental front office staff at Potosi and Farmington; ensuring the compliance/accuracy of the clinic’s sliding scale for medical and dental patients; and assisting with scheduling/billing of medical and dental patients.


Essential Functions

  1. Audit the Sliding Fee Discount Application and Approval/Denial process with Managers Check Sheet.
  2. Provides professional and knowledgeable information to the staff by answering questions and request.
  3. Maintains patients’ confidence and protects operations by keeping information confidential.
  4. Maintain safe and clean working environment by complying with procedures, rules, and regulations.
  5. Knowledge of EMR by charting and documenting in the patient’s record.
  6. Protects patients and employees by adhering to infection control policies and procedures
  7. Provide reports to the COO for: USD, Meaningful Use, HRSA, staff meetings, slide audit reports, Encounters, No Shows, Cancelations; SOGI; Dental Budget Report; and payroll.
  8. Maintain petty cash and logs. Performs monthly random audit of petty cash, drawers, and change bag.
  9. Train, supervise and support office staff.
  10. Responsible for approving employee’s payroll, vacation, etc.
  11. Backup for Accounts Payable representative for daily deposits and A/P.
  12. Attends any management team meeting assigned by Senior Management/CEO/COO.
  13. Responsible to notify staff of any changes or request made by Senior Management/ CEO/COO.
  14. Required to attend management training assigned by Senior Management/COO
  15. Responsible for verifying patient refunds by either applying to balance or issuing credit. (COO/CEO must approve any refunds to patients before sending to North American.
  16. Performs duties which include bending, stooping, reaching, sitting, or standing for long periods of time.
  17. Monthly Reporting
  18. Promote and increase access to medical health
  19. Care for organization and patient base
  20. Assess the needs of patients and facility
  21. Assist in finding programs, funding, and outreach programs
  22. Help patients understand their needs
  23. Supervision and administrative support
  24. Managing personnel and financial matters
  25. Oversee day to day operations
  26. Advocate between facility, staff, and patients
  27. Coordinate time off request, vacation, CE, schedule
  28. Employee performance evaluations
  29. Oversee inventory of supplies and equipment
  30. Provide supervision of clerical staff
  31. Regulation of Policy and procedure manual, MSDS, and annual trainings
  32. Oversee purchase orders and tracking
  33. Oversee equipment repairs and purchases
  34. Oversee vendor and distributor contracts
  35. Interviewing and hiring of employees
  36. Receptionist backup
  37. Manage organization, setup, and flow of office
  38. Oversee staff assessment and compliance
  39. Staff meetings and meeting minutes
  40. Assist in the Credentialing process and application updates.
  41. Ability to lift at least 25 pounds.


  1. Communication Proficiency.
  2. Problem Solving/Analysis.
  3. Time & Priority Management.

Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.


Required Education and Experience
A high school diploma or GED.  Bachelor’s degree in appropriate major is preferred. The Front Office Manager will have to demonstrate experience and knowledge of medical records, physician/clinic front office operations, managing staff, and intimate knowledge of sliding scale for federally-qualified health centers.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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