JOB DESCRIPTION FOR
FLSA Classification: Revision Date:
Exempt, Full-time employee. 11 August 2022
Standard days and hours of work are Monday through Friday, 7:30 AM to 4 PM. (subject to change based on the needs of the clinic)
Human Resources Senior Management Director
The non-clinical manager is responsible for: managing the medical and dental front office staff at Potosi and Farmington; ensuring the compliance/accuracy of the clinic’s sliding scale for medical and dental patients; and assisting with scheduling/billing of medical and dental patients.
- Audit the Sliding Fee Discount Application and Approval/Denial process with Managers Check Sheet.
- Provides professional and knowledgeable information to the staff by answering questions and request.
- Maintains patients’ confidence and protects operations by keeping information confidential.
- Maintain safe and clean working environment by complying with procedures, rules, and regulations.
- Knowledge of EMR by charting and documenting in the patient’s record.
- Protects patients and employees by adhering to infection control policies and procedures
- Provide reports to the COO for: USD, Meaningful Use, HRSA, staff meetings, slide audit reports, Encounters, No Shows, Cancelations; SOGI; Dental Budget Report; and payroll.
- Maintain petty cash and logs. Performs monthly random audit of petty cash, drawers, and change bag.
- Train, supervise and support office staff.
- Responsible for approving employee’s payroll, vacation, etc.
- Backup for Accounts Payable representative for daily deposits and A/P.
- Attends any management team meeting assigned by Senior Management/CEO/COO.
- Responsible to notify staff of any changes or request made by Senior Management/ CEO/COO.
- Required to attend management training assigned by Senior Management/COO
- Responsible for verifying patient refunds by either applying to balance or issuing credit. (COO/CEO must approve any refunds to patients before sending to North American.
- Performs duties which include bending, stooping, reaching, sitting, or standing for long periods of time.
- Monthly Reporting
- Promote and increase access to medical health
- Care for organization and patient base
- Assess the needs of patients and facility
- Assist in finding programs, funding, and outreach programs
- Help patients understand their needs
- Supervision and administrative support
- Managing personnel and financial matters
- Oversee day to day operations
- Advocate between facility, staff, and patients
- Coordinate time off request, vacation, CE, schedule
- Employee performance evaluations
- Oversee inventory of supplies and equipment
- Provide supervision of clerical staff
- Regulation of Policy and procedure manual, MSDS, and annual trainings
- Oversee purchase orders and tracking
- Oversee equipment repairs and purchases
- Oversee vendor and distributor contracts
- Interviewing and hiring of employees
- Receptionist backup
- Manage organization, setup, and flow of office
- Oversee staff assessment and compliance
- Staff meetings and meeting minutes
- Assist in the Credentialing process and application updates.
- Ability to lift at least 25 pounds.
- Communication Proficiency.
- Problem Solving/Analysis.
- Time & Priority Management.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Required Education and Experience
A high school diploma or GED. Bachelor’s degree in appropriate major is preferred. The Front Office Manager will have to demonstrate experience and knowledge of medical records, physician/clinic front office operations, managing staff, and intimate knowledge of sliding scale for federally-qualified health centers.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.