In any healthcare system, there is a set of patients who suffer from challenging, chronic illnesses. They often lack access to reliable primary care and utilize emergency services at a higher rate than average, especially when the nearest clinic may be dozens of miles away. Out of necessity, the only way these patients access healthcare is by seeking treatment at an emergency department.

Unfortunately, 911 ambulance transports and emergency department visits place additional financial burdens on patients while simultaneously utilizing limited emergency resources.