Patient Information

We at Great Mines Health Center are delighted that you have entrusted our organization with your medical and/or dental needs.  We want  you to have the best possible experience each and every time.  To ensure a positive experience, we would like to share the following information.

-New Patient Visit

• Please arrive at least 30 minutes early to allow for all needed paperwork to be completed before your visit.
• Please bring a photo ID, insurance cards, social security number, and any records not previously collected prior to your visit.
• If the new patient is a minor (under the age of 18), please bring their information along with a photo ID of the legal guardian.
• For those applying for our discounted rates/slide program, please bring in all appropriate financial information.  The staff member scheduling your appointment will advise you of what information will be needed.

-At All Visits

• Please arrive at least 15 minutes early to allow plenty of time to register and make any needed changes to your information.
• When calling to schedule an appointment, please provide as much information as possible so the proper amount of time can be allotted for your visit.
• Please let the staff scheduling your appoint know of any changes to your contact information.
• Bring insurance cards and photo to each visit.
• When checking in, please let the staff member know if there have been any changes to insurance or any contact information
• Please make sure to bring your medication or a complete written list of your medication including dose and directions.  This will ensure that your medication list is appropriately updated.
• When bringing in paperwork to be filled out (work, school, sports physicals, etc.), please complete as much as possible prior to the visit.
• Please let the provider know if a work/school excuse will be needed prior to the end of the visit.

-Phone Calls

• When calling the clinic regarding an illness or other concern, please provide as much information as possible.
• In the case of illness please provide how long you have been ill, symptoms, and treatments you have tried including over-the-counter medication.
• We will make every attempt to call you back as soon as possible.  Please realize that providers answer messages between patients.
• When you are called back, please have information such as pharmacy, any medication changes, and any new allergies ready.
• IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY OR LIFE THREATENING SITUATION, PLEASE CALL 911 OR GO TO THE NEAREST EMERGENCY DEPARTMENT IMMEDIATELY.

-Medication Refills

• If you have remaining refills on your medication, please call the pharmacy to refill the medication.
• If the pharmacists finds additional refills or refill authorization is needed, they will can send a request to our office.
• Some medications may require a visit prior to providing a refill.  Our staff will be happy to inform you a visit is required.

Again, we are happy that you have chosen Great Mines Health Center.  We hope that you have a wonderful experience!